Is it hard to cancel, no, but it is different.
Is it unreasonable for a company with really low prices to have a no-refund policy after 30 days? No. You just need to read their policies and follow their instructions. They tend to fall into two main categories: (1) IDrive won't give me my money back, and (2) Upload performance is terrible or was fine and is now terrible. They are big, so more complaints are to be expected. On the flip side, IDrive has lots of customer complaints. IDrive is so alluring because (a) their price is really low, (b) they are big so they'll be around, (c) they have a very broad set of backup options, (d) they have a great control panel for managing multiple machines and/or customers, (e) pricing, did I mention pricing? When the sync eventually starts working, it operates at speeds so slow that it'll take about 6 more weeks, operating 24/7, for less than 400gb to upload. I go to bed and when I check the next morning nothing's changed. I've had innumerable conversations with customer service, at the conclusion of which they've assured me, "No, everything's fine now, it'll all sync no problem".
They offer iDrive Express service, where you load your data onto a hard drive, but the postage charge for this - if you're in Europe, as I am - is $40+ ONE WAY, so we're looking at 80 bucks postage alone, and, based on the rubbish service I've received so far, it didn't seem wise to throw more money away. I've spent numerous hours reading their FAQ, watching videos, tweaking my computer parameters, etc and it's been massively frustrating and mostly a waste of time. Since then it's managed to upload approx 10,000 of my 90,000+ files. My experience with these guys has been pretty awful.
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